📦 Shipping & Return Policy

1. Shipping Policy

📍 Shipping Areas

  • We currently ship within India only. For international orders, please contact us directly.

🚚 Delivery Time

  • Orders are typically dispatched within 1–3 business days.

  • Delivery usually takes 3–7 business days depending on your location.

💸 Shipping Charges

  • Calculated at checkout based on the delivery address.

  • Free shipping may be available on select orders or during promotions.

2. Return & Refund Policy

❌ No Returns on Perishable Goods

  • Due to the nature of our products (chocolates), we do not accept returns unless:

    • The product received is damaged

    • You received the wrong item

📷 To Request a Refund or Replacement:

  • Email us at [info@pralinaschokoladen.com] within 24 hours of delivery

  • Include:

    • Order number

    • Photos of the product and packaging

    • Description of the issue

🔁 Refund Method

  • If approved, refunds are issued to your original payment method within 7–10 business days.

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